|
Q: Has my order shipped?
-
Your order will ship within 2 business days after we receive payment. Please give us 2 business days to process your order. Actual shipment arrival depends on the availability of the product and the shipping method you select. Delivery is also influenced by order processing time (which includes paypal verification for confirmed addresses and time to pick and pack your order). During busy periods and holidays, shipping may take longer than estimated so please allow extra time for product arrival.
-
If in stock, item is usually shipped the next business day. If not in stock, we will ship your item as soon as possible.
-
Please be patient: arrival times vary depending on where you live and how far you are from our location. Be advised that some items crossing the border may be delayed in arrival due to customs. It should be 6 - 12 days but some take as long as 20 - 25 so please be patient. Your parcels will arrive and we have no control over things like heightened security alerts and customs
- It will take up to 30 days for customers to receive orders if they are living in Hawaii, Alaska and Puerto Rico.
Q: How do I track my order?
- Please track your order on UPS.com, Canadapost.ca, Purolator.com or Canpar.com depending on your tracking number.
- When your order ships, we e-mail you to confirm that is has been shipped. If tracking service is available, we include the Tracking number in your Shipping Confirmation e-mail (if you do not receive a tracking number, then tracking service is not available for your package). Note that orders are shipped/delivered only Monday –Friday. Delivery estimates do not include weekends.
Q: I still have not received my item.
- Please be patient for your item. If it takes longer than 2 weeks for Continental US and Canadian customers, please contact us at websales@overstock-king.com
- For Lost items due to shipping carrier:
If you have not received your item in the appropriate time, please let us know so we can trace the parcel with the carrier. If the item is lost, we will start a claim with them to get our money back. Once we filed the claim we will return the money back to you through Paypal.
top
Account Information
Q: How do I sign up for an account?
- Go to "Account" and create an account. Or you can go to the login page and register for an account.
Q: How do I change information?
- Please log in to go to your account to change your information. Your account profile can be seen when you "goto my account".
Q: I forgot my password.
- If you forgot your password, to request a new ONE TIME use only password via e-mail, please enter your e-mail address below, and click the 'Request A New Password' button. You will then have to immediately change this password again after you login with it next time. Passwords are not recoverable in the system, so if you lost your password, the only option is to request a new one time use temporary password.
- In order to keep your account secure, we have set up a security feature so that if you type in an incorrect password 3 times, the website will automatically lock you out. Please contact websales@overstock-king.com to get your account unlocked. Keep in mind your password is case sensitive.
top
Q: What is the Return Policy?
- For an return or exchange, item must be returned within 7 days. You must contact us at websales@overstock-king.com before sending the item back so that you can get a valid SRA#. Please note that we do not accept returns for certain items. Please refer to the product page for more information.
Q: What is an SRA # and when do I need one
- SRA# is a Sales Return Authorization number and you will need one if you would like to return or exchange your product. Return product should be in original good condition and packaging with attached SRA# on the box
Q: What is an RMA # and when do I need one?
- RMA# is a Return Merchandise Authorization number. You will need this to return defective items for a replacement. Return product should be in original good condition and packaging with attached RMA# on the box
Q: How do I return my item?
- Please contact us at websales@overstock-king.com for a valid SRA# and ship it back to us for an exchange or for refund.
- Return product should in original good condition and packaging with attached valid SRA # on the box
Q: I received the wrong product.
- Please contact us at websales@overstock-king.com for a valid SRA# and ship it back to us for an exchange.
- Return product should in original good condition and packaging with attached valid SRA # on the box
Q: My product is defective or missing a part.
- Please contact us at websales@overstock-king.com for a valid RMA#
- Return product should in original good condition and packaging with attached valid RMA # on the box
Q: How long does it take before I receive my refund for defective products?
- Once we receive your item, shipped by the correct procedure (as per the authorization email), we return your refund within 2 business days.
top
Shipping
Q: When will my order ship?
-
Your order will ship once we receive payment in full from you. Please give us 2 business days to process your order.
-
If in stock, item is usually shipped the next business day. If not in stock, we will ship your item as soon as possible.
- Please note that some items crossing the border may be delayed in arrival due to customs. It should be 6-12 days but some take as long as 20-25 so please be patient. Your parcels will arrive and we have no control over things like heightened security alerts and customs.
Q: Can I track my package?
- Please use the tracking number that we provide for you (an email will be sent once your order has been processed and shipped).
- We use multiple carriers and services to ship our products depending on your address. Should you have any questions regarding your shipment, please contact us at websales@overstock-king.com.
- Depending on your tracking number, please track through either http://www.ups.com/ or http://www.canadapost.ca/ .
- Note that International orders shipped may not be traceable via the carrier. Please allow up to 20 business days for delivery.
Q: My package has not arrived.
-
Please be patient for your item. If it takes longer than 2 weeks for Continental US and Canadian customers, please contact us websales@overstock-king.com.
Q: What shipping companies do you use?
- We normally ship by UPS standard ground shipping with the exceptions of P.O. Box, Apartment # APO Addresses and Rural Road (RR) addresses, which will be delivered by Canada Post.
Packaging:
- The quality of your shipment is our priority and we will pack your items as secure as possible
- Gift Packaging:
- Sorry, at this time we do not offer gift wrapping or gift message service.
top
Pricing and Billingng
Q: What are my payment choices?
top
Product Warranty
Q: What kind of warranty do you provide on your products?
- Some products will have an overstock-king.com warranty while other products will have the original manufacturer warranty. Please refer to the product listing for more information.
Q: My product needs to be fixed or is defective, but my warranty has expired.
- Please contact us at support@overstock-king.com for an RMA# so we can repair the item for you. Be advised there may be a small fee for repairs.
- Some products may come with the original manufacturer's warranty. You can contact them directly for repairs or replacements. .
top
Who is overstock-king?
"Bringing the world to you with all the hottest products at incredible prices." That's the motto of our young and vibrant organization. From our humble beginnings in Toronto, Canada since 2000, we have matured into an international modern procurement facility of 27 000 sq. feet. Products are sourced from reliable suppliers across the globe and are meticulously checked and evaluated prior to shipment to our customers wherever they may be. Customer service is our top priority and we stand behind every product that leaves our door. Commitment to good customer service is paramount with http://www.overstock-king.com/
We guarantee stellar customer service. For quick response please contact us at websales@overstock-king.com with your order # or product title in the subject heading. Please give us at least 24 hours for us to respond. You can also call us at 1.800.255.8048 (from Canada) or 1.800.883.0206 (from USA).
For technical support please contact us as support@overstock-king.com or call us at 1.800.255.8048 (Canada) or 1.800.883.0206 (USA).
Headquartered in Markham, Ontario, overstock-king is a leading distributor of personal computers, components, peripherals and multimedia products to thousands of PC resellers, VARS, systems integrators, national and regional retailers, and consultants across the globe. The company's products are widely used in a variety of markets including government, education, business, and home environments.
Customer service: websales@overstock-king.com
Technical support: support@overstock-king.com
1.800.255.8048 (CANADA)
1.800.883.0206 (USA)
Business hours: Monday to Friday 9am-6pm EST
top |
