How do you determine shipping rate?

Shipping rate is based on the weight or dimension of the package, whichever is heavier. The minmium weight is 1 pound so for things under 1 pound like laptop hard drive, the shipping rate is calculated as 1 pound. Sometimes, for smaller item like USB Flash memory keys, we ship out by Canada Post small envelope to save the shipping cost for you. Handling charge + the packaging material will be also be added to the final price.

Which type of shipping service do you use?

Shipping to US, we normally ship by FedEx standard ground shipping with the exceptions of P.O. Box, APO/PPO, and RR addresses. These types of addresses will be shipped via Canada Post.

Shipping within Canada, we normally ship by Purolator or CANPAR with the exceptions of P.O. Box, Apartment #, APO/PPO, and RR addresses. These types of addresses will be shipped via Canada Post.

How long does it take to get to my place?

Package is usually shipped within 2 business days after the payment is received in full. The arrival date will vary depending on where you live.

Since our office hours are Monday to Friday 9am - 6pm EST, purchases over the weekend will be processed on Monday and shipped out on Monday or Tuesday.

Some items crossing the border may be delayed in arrival due to customs. It should take about 6 - 12 days but some take as long as 20 - 25 so please be patient. Your parcels will arrive and we have no control over things like heightened security alerts and customs.